ICAO: Unruly passengers must be tackled
Captain Paul D. McCarthy is an Attorney and former representative of the International Federation of Air Line Pilots Associations at ICAO. For him, unruly passengers present a significant challenge to airlines with several different types that have to be dealt with.
An unstable passenger presents a problem that may require a more nuanced approach from the cabin crew. Alcohol induced misbehavior, often due to consumption prior to boarding, has always played a significant role in bad behavior, but has usually been manageable by the cabin crew.
A more difficult type is akin to road rage, which the cabin environment may contribute too. This is particularly difficult for the cabin crew to defuse as they may be perceived as a cause of the problem.
Read further from IATA